An Effective Approach to Debt Collection

An Effective Approach to Debt Collection

Credit Management - Query Resolution

As a fundamental part of Redwood Credit Management’s portfolio of services we take time to understand our client’s service or product offering, to ensure swift resolution of queries. We proactively monitor and chase our clients for information on each case as required, producing a documented report as part of proceedings. By engaging in this two-way communication we can quickly resolve minor issues and queries.

If no real query exists and your customer is simply delaying payment, we can seamlessly initiate full proactive chasing procedures under the Redwood Collections banner. Should the case reach a legal stage the query report will provide justification for action and you will be able to demonstrate that all reasonable steps have been taken to resolve the issue prior to court action. Swift query resolution and reporting works exceptionally well for larger businesses and has underpinned Redwood Collections’ ongoing partnerships with major corporate clients and institutional clients.


Redwood Credit Management’s mediation process is a natural extension of our query resolution expertise and business sensitive approach. By previously agreeing settlement parameters with our client we can often reach a mutually acceptable resolution without having to halt the process and seek instruction. In many cases the debtor will accept settlement as a means to draw the matter to a close even if there is an outstanding issue with the client’s supplied goods or services.

By understanding our client’s business and approaching the debtor as a professional third party mediator the debt resolution process time can be cut dramatically. Both parties derive an acceptable outcome and in many cases business between client and customer can resume unhindered. Should the mediation process fair to deliver an accord and the case goes to legal proceedings, the client is able to demonstrate that reasonable steps were taken to resolve the case prior to legal action. Mediation has proven a very successful method of debt resolution for many of Redwood Credit Management’s key clients, delivering swift results and lower overall costs.

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