Navigating Payment Challenges: 

How Avalon Construction & Development Successfully Resolved a High-Value Dispute

Avalon Construction & Development is a family-owned construction and renovation company established in 1990. Known for their attention to detail and high-quality craftsmanship, Avalon has completed a diverse range of projects, including luxury refurbishments in Central London and local extensions and conversions in West Essex. Over the years, Avalon has built a reputation for excellence, which has earned them a loyal client base and numerous referrals.

The challenge
Despite their successful track record, Avalon faced a significant challenge when one of their clients refused to pay their final invoice, amounting to a substantial sum. This client had engaged Avalon for a high-end renovation project, which was completed to the agreed specifications and within the stipulated timeline. However, several months after project completion, the payment remained outstanding, putting a strain on Avalon’s cash flow and operational capabilities.

Our approach
Avalon approached us to assist in resolving the payment dispute. Our first step was to conduct a comprehensive review of the project documentation, including contracts, communication records, and payment terms. This helped us understand the specifics of the agreement between Avalon and the client, as well as identify any potential areas of misunderstanding or dispute.

Outcome
Through our strategic intervention, we successfully negotiated a full settlement of the outstanding invoice. The client agreed to pay the full amount, preventing further delays and legal proceedings. Avalon received the payment promptly, which restored their cash flow and enabled them to continue their operations without disruption.