Alternative payment methods
CALL US
Call 020 8080 2888 (Mon-Fri 9:00am to 5:30pm) to pay by credit or debit card. Please quote your reference number.
You must either be the cardholder or have their consent before making a payment using this method.
To set up regular card payments, a standing order or to request a Barclays Bank paying in book, please call one of our operators on 020 8080 2888.
BANK TRANSFER
You can pay directly to our bank via online banking, or by visiting any Barclays branch. Please quote:
Sort code: 20–14–33
Account number: 03355691
The reference number from your letter, court document or insolvency document.
BY POST
Write your reference number on a cheque, postal order or bankers draft and send to:
Redwood Collections
Airport House
Purley Way
Croydon
Surrey
CR0 0XZ
Please note: Cash should not be sent as payment.
Rules & Regulators
Redwood Collections Ltd is Authorised and regulated by the Financial Conduct Authority and committed to the standards of the Credit Services Association (CSA) Code of Practice.
COMPLAINTS
Should you wish to make a complaint please write to our office, at the address found below, for the attention of the compliance department.
Alternatively you may email info@redwoodcollections.com with the word “complaint” in the subject line. Please include your reference number in any communication, if known.
SOURCES OF DEBT ADVICE
AdviceUK Member Centres offer debt advice, some providing specialist advice for minority ethnic and refugee communities and people with disabilities. For further information please phone 0207 469 5700 or visit www.adviceuk.org.uk
Christians Against Poverty (CAP) A national debt counselling charity with centres throughout the UK. Please phone 01274 760720 or visit www.capuk.org
Citizen’s Advice Bureau Offers free face to face debt advice. Get free information and advice about legal, money and other problems by visiting www.citizensadvice.org.uk
Money Advice Service A government created service that offers clear unbiased advice to help you manage your money. Please visit www.moneyadviceservice.org.uk
Money Advice Scotland If you live in Scotland, phone 0141 572 0237 or visit www.moneyadvicescotland.org.uk to find contact details for debt advice in your local council area.
StepChange Debt Charity A charity offering free, confidential debt advice and support to anyone worried about debt. Please phone 0800 138 1111 or visit www.stepchange.org
