Any business can experience temporary cash flow problems. However, as a creditor, it's important for you to spot the difference between a customer that's going through a rough patch and one that could be going bust.

Good communication is at the heart of the debt collection process. There's more to chasing an overdue debt than simply sending a statement of account and a reminder. Here's how a professional debt agency undertakes the debt collection process.

Rising costs and interest rates are putting pressure on the finances of both businesses and individuals, increasing the risk of debts remaining unpaid. As a creditor, what can you do to give yourself the best chance of collecting the money you're owed?

Are you thinking of writing off a bad debt? Before you say 'goodbye' to the money you're owed, it could be worth getting professional help and advice from a reputable debt collection agency.