Relocate your debtor

Reconnect, recover

Debtor Tracing reconnects businesses with individuals and companies who can no longer be reached. By verifying current contact details through compliant tracing methods, recovery becomes possible again.

When contact
has been lost

The point when contact has been lost varies case by case. Emails bouncing, phone numbers no longer connecting, letters being returned, the debtor no longer trading or not living at the last known address all indicate the information is inaccurate.

Recovery starts
with reconnection

Address Verification

Find accurate, up-to-date addresses for debtors who have moved, helping you restart the debt recovery process with confidence.

Contact Information Updates

Confirm current phone numbers and email addresses to reinstate debtor contact and reduce delays to recovery.

Digital Footprint Analysis

Track debtors with limited physical presence by analysing online activity and digital behavioural patterns across platforms.

Database Access

Access to trusted credit, utility and public databases to carry out precise and lawful tracing of missing debtors.

Legal Notice Address Checks

Locate the correct address needed to serve legal notices, supporting compliance with court rules and progressing recovery.

Common Questions About Debtor Tracing

What information do we need to trace a debtor?

To trace a debtor, we need their full name and last known address. Additional details such as a date of birth or previous contact information can help distinguish the debtor from someone with a similar name.

How long does debtor tracing take?

The time needed depends on the information available and how easily a current address can be established. Older or incomplete records may require further investigation. Your dedicated account manager will advise on the expected timeframe before the search begins.

How is the debtor’s current address verified?

Address information is checked against supporting records to establish a current link to the debtor. This helps reduce the risk of pursuing payment at an outdated address or contacting the wrong person.

Will I be charged if the debtor can’t be found?

Even if we're unable to locate the debtor, a tracing fee still applies to cover the searches carried out.

What happens once the debtor has been located?

An updated address allows contact to resume so the outstanding payment can be pursued. Your dedicated account manager will explain the available routes to recovery. Locating the debtor doesn’t guarantee payment but it can provide the information needed to resume recovery efforts.

What is debtor tracing and when do you need to use it?

Unlock the secrets of debtor tracing: Discover how our innovative methods and relentless pursuit ensure that elusive debtors can't hide, empowering you to recover what's rightfully yours and grow stronger.

Debtor Tracing Case Study

Discover how we've helped businesses like yours successfully recover what they're owed.

Let's Get Started

Relocate your debtor

Reconnect, recover

Debtor Tracing reconnects businesses with individuals and companies who can no longer be reached. By verifying current contact details through compliant tracing methods, recovery becomes possible again.

When contact
has been lost