Powering Financial Recovery: 

How Redwood Collections Helped Engie Reclaim Over £1 Million in Unpaid Energy Bills

Engie is a leading global energy company headquartered in France, specialising in electricity generation and supply, natural gas, and energy services. With operations extending across 27 countries in Europe and 48 countries worldwide, Engie employs 158,505 people and generates annual revenues of €60.6 billion. As a major player in the energy sector, Engie requires effective debt recovery solutions to manage its extensive customer base and maintain financial stability.

The challenge
Despite Engie’s extensive global presence and significant revenue, the company faced challenges in efficiently recovering unpaid energy bills from various clients. The need to balance effective debt collection with maintaining positive customer relationships was critical. Engie sought a debt collection partner that could handle these tasks with professionalism and sensitivity, ensuring minimal disruption to their customer interactions.

Our approach
When Engie approached us, Redwood Collections focused on understanding their specific needs and challenges. We implemented a tailored debt recovery strategy that emphasised professionalism and tact, ensuring that all interactions with customers were considerate and aligned with Engie’s values. Our team was flexible and adaptable, ready to modify collections processes and management information (MI) reports as requested by Engie to better fit their operational requirements.

Our approach involved regular communication with Engie to provide updates and adjustments based on their feedback, ensuring that our services continued to meet their evolving needs.

Outcome
Our partnership with Engie has been highly successful, characterised by effective debt recovery and minimal customer dissatisfaction. Our careful approach paired with our commitment to professionalism and adaptability, has ensured that we meet Engie’s needs while maintaining their positive customer relationships and supporting their financial stability. Engie’s positive feedback underscores the effectiveness of our approach and our ability to adapt to their specific requirements.