From Stalemate to Settlement: 

Keith Hunt Scaffolding's Effective Resolution of an Unpaid Invoice

Keith Hunt Scaffolding is a family-owned business with 40 years of experience. They offer a range of services including extensions, roofing, and decorating for both industrial and commercial properties. Over the years, they have built a solid reputation for delivering reliable and high-quality service to a diverse clientele across the industry.

The challenge
Keith Hunt Scaffolding faced a daunting challenge when a major client refused to pay for completed services, leaving a significant invoice unpaid. Despite having a well-documented history of successful project delivery, this particular case was deemed a "hopeless case" by the client. The outstanding payment posed a severe risk to their cash flow, impacting their ability to manage ongoing projects and business operations effectively.

Our approach
Keith Hunt Scaffolding came to us as a last resort, seeking assistance in resolving the payment dispute. We began by thoroughly reviewing relevant documentation, including contracts, communication records, and payment terms, to identify any issues. With this information, we engaged with the client to understand their reasons for withholding payment and facilitated mediation and negotiation between both parties to find common ground. 

Outcome
Through our collaborative approach, our intervention led to a successful resolution of the dispute within eight weeks. The client agreed to settle the outstanding invoice in full, including interest which compensated for the delay. This outcome restored Keith Hunt Scaffolding’s cash flow and reinforced their reputation for professionalism and effective problem-solving.