Balancing Dignity and Financial Health: 

How Leverton & Sons Ltd Strengthened Operations Through Strategic Debt Management

Leverton & Sons Ltd is an esteemed independent family-run firm of funeral directors based in Camden, London. Founded in 1789, the company boasts a rich history spanning over 200 years, during which it has established itself as a leading provider of funeral services. Leverton & Sons is distinguished not only by its longevity but also by its role as the current funeral directors to the Royal Household. The firm manages approximately 1,000 funerals annually, with notable past clients including George Orwell and Margaret Thatcher.

Their mission is to achieve the complete trust of their clients by demonstrating professional skills and knowledge, meeting individual needs, and exceeding expectations. Building strong relationships with suppliers enhances the firm's ability to meet deadlines and maintain high standards.

The challenge
While Leverton & Sons excels in providing dignified funeral services, the company faced challenges in managing debt collection. Given the sensitive nature of their work, they needed a delicate approach to financial matters, ensuring that clients were treated with respect and empathy in debt-related communications. They required a debt collection partner who understood the funeral profession's unique demands and could operate effectively within this context.

Our approach
Leverton & Sons sought a debt collection partner who understood the funeral profession's unique demands. We provided solutions specifically tailored to meet the sensitive needs of the funeral industry.

We ensured that our approach was always respectful and considerate of their clients’ circumstances and we maintained open and transparent communication, keeping Leverton & Sons informed about the progress of debt recovery efforts. 

Outcome
By aligning our methods with the company’s values, we ensured that all debt collection activities were conducted with the highest standards of dignity and respect, allowing Leverton & Sons to focus on their core mission of providing exceptional funeral services. We've helped to strengthen their financial operations, ensuring sustainability and the ability to continue serving clients with integrity.