Collections
For you, being on the wrong end of a bad debt is rare. For us, recovering a bad debt is routine. But even when your debt is a one-off, we still give our all.
Collections
For more accurate forecasting, reduced admin, comprehensive auditing, and a cost-effective improvement to your sales ledger, our Collections + service has much to offer clients with a high volume of accounts that require processing in-line with pre-agreed workflows.
Independent Schools
We're market leaders and the go-to name for credit control guidance and debt collection in the Private Education sector. Proudly representing more than 750 schools and trusts, we have an enviable reputation for getting results. Highly experienced in recommending the right legal action to employ against your debtors, we also ensure you receive regular progress updates through an account manager dedicated to your case.
Redwood Credit Management
At Redwood Collections, we believe that prevention is always better than cure. Our Credit Management service is ideal for clients who don't yet wish to sever their relationship with a customer. We employ a customer service approach to chase up a debt earlier to resolve any queries before they arise and allowing you to maintain your relationship with a customer.
Bespoke, pre-agreed strategies
No small print. No surprises. We know how important it is for you to have complete confidence in our service. That's why we'll agree with you up front a clear set of processes and performance indicators, giving you peace of mind that we'll deliver on what we promise.
Portfolio prioritisation
We can segment your debtor portfolio based on a range of criteria, such as customer propensity to pay, location or debt value. That means you can keep track of the most important debt collection cases in relation to your chosen parameters.
Fully dedicated team of collection agents
You can be sure every one of your debt collection cases will receive the attention it needs. You will benefit from the skills of our diligent professional debt collectors, all of whom are totally committed to achieving the best outcomes for our customers.
Bespoke pricing plans
We believe that our high-volume customers deserve the very best value for money. We also know that every customer is different, which is why our pricing plans are not only highly competitive, but also tailored to your needs.
Flexibility
We understand the financial pressures faced by many businesses in our highly competitive, global economy. Where we can, we are always happy to review our rates, making high-volume referrals and actions more affordable.
Full suite of management information
With all the key data at your fingertips, you can stay in touch with how each debt collection case is progressing, set benchmarks and carry out value-for-money assessments.
Streamlined query management
To make prioritising your credit control simple, we'll set a range of pre-agreed categories for responding to account queries. This relieves your credit control team of the burden of dealing with common issues.
Secondment service
Is your in-house credit control team experiencing severe pressure and struggling to cope? We can offer you reliable short-term support to ensure you maintain cash flow or help you clear any backlog.
