Our services

Credit control can be a time-consuming business with few things as frustrating as having to endlessly chase invoices before you receive payment. For a small business, there simply aren’t enough hours in the day to dedicate to debt management, while even larger companies with dedicated credit control staff frequently need a hand with stubborn debtors. This is where our experience, expertise and a professional approach can prove priceless.

We have extensive experience of both corporate and individual insolvency actions. Our expertise in this legal field means we can instigate insolvency proceedings immediately, once we have concluded that our collection efforts have been exhausted.

Unlike most debt collection agencies, we also retain a panel of highly regarded solicitors and insolvency practitioners, meaning we can offer almost instant professional and effective solutions to your litigation and enforcement needs. Solutions that dovetail seamlessly with our core debt recovery services.

Tracing and investigating absconding debtors is one of the major strengths of our business. Alongside our highly experienced investigation professionals and information databases, we have invested in state-of-the-art information technology systems to trace debtors through their credit footprint.

From commercial tracing to ‘gone away’ missing people, we can locate and re-establish contact to pave the way for further debt collection activity. All our trace and investigation activity is conducted professionally and compliant with the Data Protection Act 2018 (GDPR) and Credit Services Association (CSA) Code of Practice.

As part of establishing a complete financial profile of debtors, we can compile the net assets of individuals or businesses. A full asset report on the debtor gives our clients the ability to make strategically informed decisions on how best to proceed.

Going beyond electronic and database research, our services can include discreet site visits by our field agents to establish viable valuation estimates of premises, equipment, and business activity. Working at both pre-contract and post-debt stages of business, our asset tracking and credit check services offer a complete financial picture of your customers and their business.

To provide our clients with a truly global service, we have strategic partnerships with overseas agents. Wherever your debtor is in the world, we can reach them through our network of trusted partners. Referring an overseas debt incurs a nominal handling fee to cover the necessary administration costs, after which we operate on the same ‘no collection, no commission’ basis as our domestic debts. Please note, international rates vary due to geographic, political, and legislative differences.

No small print. No surprises. We know how important it is for you to have complete confidence in our service. That's why we'll agree with you up front a clear set of processes and performance indicators, giving you peace of mind that we'll deliver on what we promise.

We can segment your debtor portfolio based on a range of criteria, such as customer propensity to pay, location or debt value. That means you can keep track of the most important debt collection cases in relation to your chosen parameters.

You can be sure every one of your debt collection cases will receive the attention it needs. You will benefit from the skills of our diligent professional debt collectors, all of whom are totally committed to achieving the best outcomes for our customers.

We believe that our high-volume customers deserve the very best value for money. We also know that every customer is different, which is why our pricing plans are not only highly competitive, but also tailored to your needs.

We understand the financial pressures faced by many businesses in our highly competitive, global economy. Where we can, we are always happy to review our rates, making high-volume referrals and actions more affordable.

With all the key data at your fingertips, you can stay in touch with how each debt collection case is progressing, set benchmarks and carry out value-for-money assessments.

To make prioritising your credit control simple, we'll set a range of pre-agreed categories for responding to account queries. This relieves your credit control team of the burden of dealing with common issues.

Is your in-house credit control team experiencing severe pressure and struggling to cope? We can offer you reliable short-term support to ensure you maintain cash flow or help you clear any backlog.

We have collected more than £50,000,000 of unpaid school fees, with almost two thirds of debts referred to us resulting in successful collection. All achieved with extremely low complaint levels, with our clients’ impeccable reputations maintained.

We do not ask clients to enter into a fixed contract (unless preferred), nor do we charge joining fees or a monthly retainer. We simply charge a typical 15% commission on monies recovered, with fees for legal services applied on a case-by-case basis at competitive rates.

For cases requiring additional lean, we are vastly experienced in knowing the right kind of legal action to instigate against your debtors. We drive forward legal action in-house, saving our clients from over-involvement.

We believe in keeping our schools fully informed of the progress of their cases. To this end, all our clients are assigned a dedicated account manager and given his/her direct contact details. We also provide online case access and monthly reports in hard copy.

Unique to Redwood Collections, this informative innovation enables powerful batch screening of your customer list, scanning hundreds of worldwide databases maintained by governments and other organisations. Find out more here.