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Redwood Credit Management

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We believe that prevention is always better than cure

Resolve early payment issues while preserving client relationships

How can I recover unpaid invoices without damaging client relationships?

Our Credit Management service is designed for businesses that want to recover payments without damaging important relationships. We take a customer service-led approach, following up early to resolve queries before they escalate, helping you maintain goodwill while addressing overdue accounts.

To support a swift resolution, we make it our business to understand your products or services in detail. We proactively chase for updates, gather the necessary documentation, and produce a clear report to support the recovery process.

 

Preserves Client Relationships

Our diplomatic credit management approach maintains trust and strengthens long-term client-customer relationships during early-stage debt recovery.

 

Proactive Payment Monitoring

We detect payment issues early, helping your business avoid disputes and reduce the risk of overdue accounts through consistent credit control.

 

Customised Credit Strategies

Our tailored credit management solutions are designed to meet the specific needs of your industry, improving cash flow and client satisfaction.

 

Clear Communication

We ensure all parties understand the process with transparent updates, supporting compliance and reducing confusion throughout credit management.

 

Time-Saving Support

Let your team focus on day-to-day operations while we manage credit control efficiently, helping prevent debt build-up and reducing administrative burden.

 

Specialist Guidance

Our experienced professionals provide practical support and ensure your credit management process is compliant, fair and effective.

 

 

Redwood Credit Management Process

 

 

When a credit management approach is the right call

The account is not in dispute
You wish to continue doing business with your customer
The customer may be going through financial hardship
The customer has an otherwise good payment record
You know the customer's current address and contact details
The customer could be considered vulnerable

 

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Debt value

£ 0

£ 50000

days overdue

0 DAYS

180 DAYS
what has this debt cost you to date?
?
This figure is based on the estimated cost of in-house debt collection efforts, including staff salaries, overheads and any software/ tools used for collections.
WHAT HAVE YOU ALREADY SPENT TRYING TO SERVICE THIS DEBT
£000.00
Is this a business to business debt? Are you able to recoup debt recovery and legal costs?
?
Did you know, if you have a commercial debt, you have a legal right to recover your costs? Where money is owed to a consumer, your contract may allow for the recovery of these costs.
our COMMISSION: The fee payable to us if we collect this debt where our normal 15% commission rate applies
£000.00
what we will aim to collect: This is the total amount collectable, combining the original debt amount, any recoverable commission and interest charged at 8% per annum
£000.00

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How to Strengthen Credit Control and Reduce Risk of Late Payment

Using our Redwood Credit Management brochure helps businesses take a proactive approach to managing early-stage arrears and protecting cash flow. It outlines how our team acts as an extension of your credit control function, helping resolve unpaid invoices while maintaining client relationships and upholding your professional standards.

Scroll down to find the link to our Redwood Credit Management brochure and discover how we can support your internal processes with expert-led credit control.

Common Questions About Credit Management


When is the right time to bring in credit management support?

Many clients contact us after a payment reminder has been ignored or when internal resource is stretched. Our early involvement can prevent escalation, keep accounts on track and improve payment times.

How do you tailor the service to different industries?

We take the time to understand your products and payment cycles. This lets us adapt our approach to each sector’s typical invoicing challenges.

Is this a one-off intervention or ongoing support?

Our service can be a short‑term boost or long‑term support. We can step in during a specific billing period or become an extension of your credit team.

Will you keep my team in the loop?

Absolutely. You’ll receive a documented report for every case we manage, showing updates, communications and next-step recommendations.

Is this support available when my workload is already overloaded?

Yes. We’re here to relieve pressure when credit control becomes stretched. Our team handles the workload so your staff can focus on core operations.

How can we help?

From one-off bad debts to ledgers that require more regular attention, we’re here for you.

Tell us how we can help your business, please complete this form.

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