Turning Silence into Success: 

How Redwood Collections Ensured Full Payment for RS Pest Control

RS Pest Control are a well-regarded pest control and prevention specialist based in Havant in Hampshire. Their services range from bed bug treatment to bird proofing and gutter cleaning, and they cover areas of Portsmouth, Southampton and Guildford. 

The challenge

Despite RS Pest Control’s high-quality service and commitment to providing comprehensive pest control solutions, they were left in a difficult position when their client was unable to pay the remaining balance. While attempting to resolve the issue, the client fell silent, causing a halt in communication. The situation put RS Pest Control at risk of losing a significant portion of revenue while having already completed the work to a high standard.

The approach

Redwood Collections stepped in to recover the outstanding balance. Our team initiated contact through a multi-channel strategy, including emails, SMS, phone calls, and letters. For two weeks, there was no response from the debtor, but our persistence paid off. Our professional and consistent communication approach ensured that the debtor was fully aware of the outstanding amount and their obligation to settle.

The outcome

After two weeks of silence, the debtor finally responded and a full settlement was arranged. Within 10 days from the initial contact, the debtor paid the full outstanding balance of £8,654.84, including fees and interest. Thanks to Redwood Collections' tenacity, RS Pest Control was able to recover the amount owed without further delay, maintaining their cashflow and allowing them to continue delivering their high-standard pest control services.