Striking the Right Chord: 

Efficient Debt Recovery at Wells Cathedral School

Wells Cathedral School is a prestigious co-educational independent day and boarding school located in Wells, Somerset. With historical roots dating back to AD 909, it is one of the oldest schools in the world. The school became co-educational in 1969 and now serves over 700 pupils aged between 3 and 18. Wells Cathedral School is renowned for its musical emphasis, offering high-level musical tuition alongside a comprehensive academic education and robust sports programs.

The challenge
Despite its longstanding reputation and commitment to excellence, Wells Cathedral School faced challenges in managing outstanding debts from tuition fees. The finance team found that initial attempts to secure payments were not always successful, and pursuing these debts internally was diverting resources from their primary responsibilities. The school was concerned about maintaining its reputation for fairness and respect while managing debt collection efficiently.

Our approach
Wells Cathedral School engaged Redwood Collections to manage and recover outstanding debts. Our team focused on improving the efficiency of debt collection while allowing the school's finance team to concentrate on their core activities. Redwood Collections employed a professional and objective approach, ensuring that the process was considerate of the debtors' circumstances and the significant financial commitments they had made to the school.

Outcome
The involvement of Redwood Collections proved to be highly beneficial for Wells Cathedral School. The presence of a third party often prompted payments from debtors who had previously been reluctant to prioritise their debts to the school. By handling debt collection professionally and courteously, Redwood Collections helped maintain the school's reputation for dealing fairly with its fee payers.